Terms of Service

1. Acceptance of Terms

By creating an InkReef account, the individual registering (“you”) accepts these Terms of Service on behalf of yourself and the business entity you represent (“Tenant”). If you do not have authority to bind your business, do not create an account. Your continued use of the platform constitutes ongoing acceptance of these terms and any updates posted at this URL.

2. Account Use

Each subscription covers one business entity (Tenant). You are responsible for:

• Keeping your login credentials secure and confidential.
• All activity that occurs under your account, including actions taken by any team members you invite.
• Ensuring that your team members comply with these Terms.
• Notifying InkReef immediately at support@inkreef.com of any unauthorized access.

3. Subscription and Billing

InkReef offers the following subscription plans (prices in USD):

Billing is processed by Stripe. Monthly subscriptions are billed in advance and are non-refundable. Annual subscriptions are billed upfront; if you cancel during an annual term, you are entitled to a pro-rated refund for full unused months remaining.

InkReef reserves the right to change plan pricing with 30 days' written notice. Continued use of the service after the effective date of a price change constitutes acceptance.

4. Free Trial

New tenants receive a 14-day free trial. No credit card is required to start your trial. You may cancel at any time during the trial period at no charge. At the end of the trial, your account will be paused until a payment method is added. InkReef will send a reminder email before your trial expires.

5. Acceptable Use

You agree not to use InkReef to:

• Upload, submit, or distribute illegal content or content that infringes third-party intellectual property rights.
• Resell, sublicense, or white-label InkReef’s platform to others without a written reseller agreement.
• Abuse API rate limits or attempt to circumvent usage controls.
• Attempt to access, probe, or read data belonging to other tenants.
• Use automated scripts or bots to scrape data or generate fraudulent activity.
• Reverse engineer, decompile, or disassemble the InkReef platform or attempt to derive its source code or underlying technology.
• Access or use InkReef for the purpose of building a competing product or service, or to assist any third party in doing so.
• Introduce viruses, malware, or other malicious code into the platform or any connected system.
• Engage in any activity that violates applicable law or these Terms.

5a. Intellectual Property and Proprietary Rights

InkReef and its licensors retain all right, title, and interest in and to the InkReef platform — including all software code, user interface designs, product features, workflows, APIs, documentation, trademarks, and other intellectual property. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform as intended during your subscription term. No rights in InkReef’s technology or intellectual property are transferred to you.

Without limiting the foregoing, you agree not to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, data models, architecture, or underlying technology of InkReef.
• Access or use InkReef for the purpose of designing, building, or improving a competing product or service, or to assist any third party in doing so.
• Copy, reproduce, or replicate InkReef’s features, workflows, user interface, or platform design — in whole or in part — without prior written authorization from InkReef.
• Study InkReef’s operational processes, pricing structures, or feature set for the purpose of replicating them in a competing offering.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the platform.

InkReef reserves the right to immediately terminate any account it reasonably determines is being used to gather competitive intelligence or to circumvent these restrictions. Violations may give rise to injunctive relief and claims for damages.

6. Account Termination

By you: You may delete your account at any time via Settings → Danger Zone. Your data will be retained for 30 days to allow recovery in case of accidental deletion, after which it will be permanently purged.

By InkReef: We may suspend or terminate accounts that violate these Terms, with or without prior notice depending on severity. We will make reasonable efforts to provide advance notice for non-urgent violations. Termination for cause does not entitle you to a refund.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INKREEF OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF INKREEF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

InkReef's total aggregate liability to you for any and all claims arising out of or relating to these Terms or the service will not exceed the greater of (a) the total fees you paid to InkReef in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100). This limitation applies regardless of the theory of liability (contract, tort, warranty, or otherwise) and even if the limited remedy fails of its essential purpose. Some jurisdictions do not allow certain liability exclusions, so the above may not apply to you in full.

8. Disclaimer of Warranties

THE INKREEF PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INKREEF EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

InkReef makes no warranty that the service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components; that defects will be corrected; or that the service or the servers making it available are free of malicious code. You assume all risk for any damage to your computer system or loss of data resulting from your use of the service. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless InkReef and its officers, directors, employees, agents, contractors, and licensors (collectively, “InkReef Parties”) from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) asserted by any third party and arising out of or relating to:

• Your use of the platform in violation of these Terms or applicable law;
• Data, content, or materials you submit, upload, or transmit through the platform, including personal data of your customers;
• Your violation of any third-party right, including intellectual property rights, privacy rights, or contractual rights;
• Any claim by your customers or employees arising from your use of the platform or your relationship with them; or
• Any misrepresentation made by you in these Terms or otherwise in your dealings with InkReef.

InkReef reserves the right, at its own expense, to assume exclusive control over the defense of any matter subject to indemnification by you. You agree to cooperate fully with InkReef in such defense and not to settle any claim without InkReef's prior written consent.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution First

Before initiating any formal dispute proceeding, you agree to contact InkReef in writing at legal@inkreef.com and describe the nature of the dispute, the relief you are seeking, and your contact information. The parties shall attempt in good faith to resolve the dispute informally for a period of 30 days from the date of receipt of the notice. Either party may initiate formal dispute resolution after the 30-day period if the dispute has not been resolved.

10.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, the platform, or any breach, termination, or validity thereof — that cannot be resolved informally — shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its then-current Commercial Arbitration Rules, which are available at adr.org. The arbitration shall be: (a) conducted in the English language; (b) seated in the State of California; (c) decided by a single arbitrator selected by mutual agreement or, absent agreement, by the AAA; and (d) kept confidential, to the extent permitted by law. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The costs of the arbitration (including AAA filing fees and arbitrator compensation) shall be allocated according to the AAA Commercial Arbitration Rules. Each party shall bear its own attorneys' fees unless the arbitrator determines that a claim or defense was frivolous or brought in bad faith, in which case the arbitrator may award attorneys' fees to the prevailing party.

10.3 Class Action Waiver

YOU AND INKREEF EACH AGREE THAT ANY CLAIMS AGAINST THE OTHER SHALL ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING, AND MAY NOT AWARD CLASSWIDE RELIEF OF ANY KIND.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from any court of competent jurisdiction — without first going through informal resolution or arbitration — to prevent irreparable harm, including but not limited to violations of intellectual property rights, misappropriation of trade secrets, or breach of confidentiality obligations. Seeking such equitable relief does not waive the obligation to arbitrate all other claims once emergency relief has been addressed.

11. Force Majeure

InkReef shall not be liable for any delay or failure to perform any obligation under these Terms to the extent such delay or failure is caused by circumstances beyond InkReef's reasonable control, including without limitation: acts of God; war; terrorism; civil unrest; government orders or sanctions; pandemics or public health emergencies; natural disasters; fires, floods, or earthquakes; internet service provider failures; third-party infrastructure outages (including Cloudflare, Neon, or Vercel downtime); or labor disputes (each, a “Force Majeure Event”). InkReef will provide you with prompt notice of any Force Majeure Event that materially affects platform availability and will use commercially reasonable efforts to resume performance as soon as practicable.

12. Modification of Terms

InkReef reserves the right to modify these Terms at any time. For material changes — including changes to pricing, liability, arbitration, or your rights — InkReef will provide at least 30 days' advance notice via email to the address associated with your account or via a prominent in-app notification. Non-material changes (such as clarifications, updated contact information, or typographical corrections) may be made without prior notice.

Your continued use of the platform after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the platform before the effective date and contact us to close your account. Refunds, if any, for prepaid periods will be issued in accordance with the standard refund policy in Section 3.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict-of-law provisions. To the extent any dispute is not subject to mandatory arbitration under Section 10, the parties consent to the exclusive jurisdiction of the state and federal courts located in California. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, and any other policies or agreements incorporated by reference herein, constitute the entire agreement between you and InkReef regarding the platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties between the parties regarding the subject matter hereof.

14.2 Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect. If the class action waiver in Section 10.3 is found unenforceable, the arbitration agreement in Section 10.2 shall not apply to that particular claim.

14.3 No Waiver

InkReef's failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. A waiver is only effective if made in writing and signed by an authorized representative of InkReef. No course of dealing or trade usage shall be used to modify these Terms.

14.4 Assignment

You may not assign, transfer, or sublicense your account or any rights or obligations under these Terms without InkReef's prior written consent. InkReef may freely assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without your consent. Any purported assignment in violation of this section is void. These Terms are binding upon and inure to the benefit of the parties' respective permitted successors and assigns.

14.5 Feedback License

If you provide InkReef with any feedback, suggestions, ideas, enhancement requests, bug reports, or other input regarding the platform (“Feedback”), you hereby grant InkReef a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable license to use, reproduce, modify, create derivative works from, distribute, and commercialize such Feedback for any purpose, without restriction or any obligation of attribution or compensation to you.

14.6 Export Compliance

You represent and warrant that: (a) you and your business are not located in, and are not nationals or residents of, any country subject to a U.S. government embargo or designated by the U.S. government as a “terrorist-supporting” country; (b) you are not listed on any U.S. government list of prohibited or restricted parties, including the OFAC Specially Designated Nationals list; and (c) your use of InkReef will comply in all respects with applicable U.S. export control laws and regulations, including the Export Administration Regulations and economic sanctions programs.

14.7 Electronic Agreement

By creating an account and accepting these Terms, you consent to receive all communications from InkReef electronically, including via email and in-app notification. You agree that electronic agreements, notices, disclosures, and other communications satisfy any applicable legal requirement that such communications be “in writing.” Your click-through acceptance of these Terms carries the same legal weight as a written, ink-signed signature.

14.8 Relationship of the Parties

InkReef and you are independent parties. Nothing in these Terms creates or implies a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and InkReef. Neither party has authority to bind the other or to incur obligations on the other's behalf.

15. Contact

For legal inquiries related to these Terms, contact us at legal@inkreef.com. For general support, contact support@inkreef.com.